Difficult situations are a fact of life. How we handle them determines whether a misunderstanding is resolved or escalates into conflict. We will consider the importance of recognising and dealing with difficult situations early and provide you with a structure you can use to resolve them.
By the end of this session, you should:
- Understand the importance of recognising a difficult situation and address them before they progress to conflict
- Understand the causes of difficult situations and conflict
- Have tools, techniques and methods of dealing with difficult situations and conflict
- Be able to prepare effectively for challenging conversations aimed at resolving difficult situations
For further information, please contact Francesca Whitehouse.
The event is now full subscribed.